Customer Success Manager Coaching

Customer Success Career Coaching to help you become more strategic in your career so you can feel more confident, get promoted or land a job.

If it feels like you're not always sure about what you're doing as a Customer Success Manager, you are absolutely not alone.

Other CSMs are feeling it, too:

"I have a lot of different priorities. There's a lot going on. Feeling very reactive than proactive."

"I can't seem to get my clients on board with ANYTHING. What am I doing wrong?"

"I just started my job, and there are no processes or expectations. I feel stuck and not sure what to do."

Being a CSM is hard. But it's also a great career.

Hi, I'm Diana! I've worked as a CSM, I did CS for Customer Success teams (back when I worked for a CS platform), and now I work directly with CSMs and CS teams on training and coaching.

I've seen a lot of the things that work and don't, and I can help you get to the next level in your career.

If you're done with trying to figure things out on your own and you're ready for a quicker, easier way to learn, CSM coaching is exactly what you need.

I have something for every step of your CS career journey.

Let's work together to figure out your goals.

I'll provide you with a tailored plan to reach them, packed with useful tips, actionable insights you can implement tomorrow (we don't do theories here), templates, and ways of thinking to help you move forward with the mindset of a successful CSM.

P.S., Not sure if you're ready for a full coach but need help? Book an hour coaching session here.

What's Your Goal?

Grow In Your Career

You want to get closer to getting a raise, a promotion, or feeling more confident in your job? This 1:1 coaching program provides personalized guidance, resources and an action plan you need to reach the next level in your career.

Learn more

Land A New Job In Customer Success

1:1 coaching dedicated to helping you stand out from the crowd using proven strategies that show you how to market yourself (even when there are gaps) so you can get closer to landing your next CS job.

Learn More

Is Coaching Right For You Right NOW?

Coaching isn't for everyone.

But if you're the type of person who:

Wants to grow faster than you could on your own
Wants to avoid roadblocks and tap into the experience that will help you get there quickly
You look forward to the perks that come from coaching (like better pay, more recognition, and the pride that comes from your achievements)

Coaching could be the right fit.

Let's Get Started

Grow In Your Career

Unlock your strategic CSM potential so that you can feel more confident, level up your skills and get promoted.

Included:

Initial assessment call (let’s figure out what you need help with)
bi-weekly coaching sessions for 6 months
Personalized 6 Month Career Growth Plan
Resources & Templates as needed

How to get started:

Apply Here

Not sure if it's for you? Book a free 15-minute chat with me.

Land A Job

You're ready to land a new job in CS and want to stand out from the crowd, so you get hired!

Included:

Step-by-step action plan and accompanying lessons
4 hours of coaching sessions
Resume and LinkedIn revision rounds
Mock interview round (to identify areas of improvement in your interview delivery)
Application tracker
Access to templates, question/answer strategy
Task Presentation Template

$997

How to get started:

Apply

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